FAQ
Frequently Asked Questions (FAQ)
About Moissanite
What is moissanite?
Moissanite is a brilliant gemstone made from silicon carbide. It was first discovered in a meteorite crater and is now recreated in labs to offer an ethical and dazzling alternative to diamonds.
Is moissanite a diamond?
No, moissanite is a distinct gemstone with its own unique brilliance and fire. While it resembles a diamond, moissanite often outshines it with a higher refractive index and superior sparkle.
How does moissanite compare to diamonds?
Moissanite is a more affordable, ethical, and eco-friendly option than diamonds. It is nearly as hard as a diamond, scoring 9.25 on the Mohs scale (diamonds score 10), making it durable for daily wear.
Will moissanite pass a diamond tester?
Yes, moissanite will often pass as a diamond on most testers due to its thermal conductivity. However, specialized testers can distinguish between the two.
Ethical and Environmental Considerations
Why choose moissanite over diamonds?
Moissanite offers a conflict-free, eco-friendly alternative to diamonds, which are often associated with unethical mining practices and environmental damage.
Are Luxe Moissanite’s stones lab-grown?
Yes, all our moissanite gemstones are created in a lab, ensuring ethical sourcing and stunning quality.
Customization and Orders
Can I order a custom ring?
Yes, we offer custom rings in solid gold (9K, 14K, or 18K). Unfortunately, we do not accept custom orders in sterling silver.
How long does it take to receive a custom order?
Custom orders typically take 4-6 weeks for production, depending on the complexity of the design.
Do you take deposits for orders?
Yes, a 50% deposit is required when the ring is ordered. The remaining 50% must be paid when the ring is complete, either before delivery or upon collection.
Shipping and Delivery
What are your shipping times?
Ready-to-ship items, like our 'Aurora' ring set, are delivered within 2-3 days. Custom pieces require additional production time.
Do you ship internationally?
Yes! We ship worldwide. Shipping times and costs may vary based on your location. Please email or Whatsapp us for orders outside of South Africa.
Can I get my ring appraised?
Yes, we can arrange for your ring to be appraised before delivery. Appraisals are an additional cost and typically focus on the metal quality and gemstone authenticity.
Products and Care
Are your rings solid gold or plated?
Our custom rings are crafted in solid gold (9K, 14K, or 18K). We also offer some designs in sterling silver plated.
How do I care for my moissanite jewelry?
Moissanite is durable, but it’s best to clean it regularly with a soft brush, mild soap, and warm water. Avoid harsh chemicals and store your jewelry separately to prevent scratches.
Do you offer resizing?
Yes, resizing is available. The first resizing is free of charge. For additional resizing or specific requests, please contact us for details and associated costs.
Promotions and Social Media
Do you offer any discounts or promotions?
Yes, we frequently run promotions! Follow us on Instagram and Tik Tok to stay updated. Tag us in your Luxe Moissanite jewelry photos for a chance to be featured.
Do you have any festive season deals?
Yes, during festive seasons, we offer exclusive discounts on selected designs. Check our website for current offers.
General Queries
Is Luxe Moissanite a registered company?
Yes, Luxe Moissanite is registered with CIPC under registration number 2024/448391/07.
Who do I contact for further questions?
For any inquiries, reach out to Naseerah, our customer service representative, at info@luxemoissanite.co.za or 064 585 4189.