FAQ

FAQ

Frequently Asked Questions

Everything you need to know about moissanite, our custom ring process, and ordering with LM Jewellers. Can't find your answer? Reach out — details at the bottom of this page.

About Moissanite

Moissanite is a brilliant gemstone made from silicon carbide. It was first discovered in a meteorite crater and is now recreated in labs, offering an ethical and dazzling alternative to diamonds.
No — moissanite is a distinct gemstone with its own brilliance and fire. While it resembles a diamond, moissanite has a higher refractive index and often outshines a diamond's sparkle.
Moissanite is a more affordable, ethical, and eco-friendly option than diamonds.
  • Brilliance — moissanite's refractive index (2.65–2.69) is higher than a diamond's (2.42), creating more rainbow-like flashes of light.
  • Hardness — moissanite scores 9.25 on the Mohs scale, just below diamond's 10, making it highly durable for everyday wear.
  • Value — moissanite typically costs a fraction of a comparable diamond.
Moissanite is grown from silicon carbide using a thermal growing process, with each stone crafted specifically as a gemstone. Lab-grown diamonds are created from pure carbon using HPHT (High Pressure, High Temperature) or CVD (Chemical Vapor Deposition) methods that replicate natural diamond formation.
Yes — moissanite will often read as a diamond on standard testers due to its thermal conductivity. Specialised testers can distinguish between the two.

Ethics & Sustainability

Moissanite is 100% conflict-free and requires no mining, giving it a smaller environmental footprint than diamonds — which are often linked to unethical mining practices and environmental damage.
Yes — all of our moissanite gemstones are created in a lab, ensuring ethical sourcing and consistently stunning quality.

Custom Rings & Appointments

Yes — we craft custom rings in solid 9K, 14K, or 18K gold, as well as platinum.
Custom orders typically take 3–7 weeks for production, depending on the complexity of the design.
A deposit is required to begin production, with the remaining balance due before delivery or collection. We offer two ways to pay:
  • Full payment upfront — receive a 10% discount off your quoted amount.
  • Split payment — a holding deposit to begin production, with the balance due on completion.
We'll confirm the exact structure with you when your quote is finalised.
You can book a Custom Consultation, Ring Sizing, or In-Person Purchase appointment, in-person or virtually. We're available Monday–Friday, 9:00 AM–5:00 PM, and Saturday, 9:00 AM–12:00 PM (closed Sundays and South African public holidays). Our studio is at 11 Boundary Rd, Oakdene, Johannesburg.
Solid 9K, 14K, and 18K gold — in white, yellow, or rose — as well as platinum.

Shipping & Delivery

Ready-to-ship items, like our 'Aurora' ring set, are delivered within 2–3 days. Custom pieces require additional production time before dispatch.
Yes — we ship worldwide. Shipping times and costs vary by location, so please email or WhatsApp us for a quote on orders outside South Africa.
Yes — we can arrange for your ring to be appraised before delivery. Appraisals are an additional cost and typically focus on metal quality and gemstone authenticity.

Product Care & Resizing

Our custom rings are crafted in solid gold (9K, 14K, or 18K) or platinum.
Moissanite is durable, but it's best cleaned regularly with a soft brush, mild soap, and warm water. Avoid harsh chemicals, and store each piece separately to prevent scratching.
Yes — your first resizing is complimentary. For additional resizing or specific requests, contact us for details and associated costs.

Promotions & Community

Yes — we run promotions regularly. Follow us on Instagram and TikTok to stay updated, and tag us in your LM Jewellers photos for a chance to be featured.
Yes — during festive seasons we offer exclusive discounts on selected designs. Check our website and social channels for current offers.

General

Yes — LM Jewellers (Luxe Moissanite) is registered with the CIPC under registration number 2024/448391/07.
Reach out via our Contact page, or WhatsApp/call us directly — we're happy to help with anything not covered here.