Shipping policy
LM Jewellers Shipping Policy
LM Jewellers is committed to providing a seamless and enjoyable shopping experience, from the moment you browse our stunning moissanite jewellery to the day your order arrives at your doorstep.
Manufacturing Time
-
Orders are typically manufactured and shipped within 7–21 working days.
-
During peak seasons or promotional periods, processing times may be slightly longer.
-
You will receive a confirmation email with tracking information once your order has been booked.
- Please note that the production timeline for custom and made-to-order rings depends on the complexity of the design. While most designs are completed within 2–4 weeks, this is not guaranteed. In some cases, production may take up to 7–21 weeks maximum. We will keep you updated throughout the process and notify you once your ring is ready for delivery or collection.
Delivery Methods and Delivery Time
-
Standard Delivery (7–21 working days): We offer standard free delivery to all locations within South Africa. Please allow –21 working days for your order to arrive.
Delivery Costs
-
We offer free standard delivery on ALL orders.
Order Tracking
Once your order is booked, you will receive a tracking number via email. You can use this number to track the progress of your shipment on our website or directly on the carrier’s website.
Returns and Exchanges
For information on returns and exchanges, please refer to our separate Returns & Exchanges Policy.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team at luxemoissanite@gmail.com or 064 585 4189.
Thank you for choosing LM Jewellers!